We constantly strive to balance competitive rates with a high standard of service and facilities. Your feedback on the value-for-money aspect is also greatly appreciated. We'll do our very best to address these issues and improve for future guests. Rest assured that your observation about the staffing at our pool bar, as well as the pool's temperature, has been taken into serious account. Regarding the pool, we continuously strive to maintain high cleanliness standards it sounds like we fell short during your time with us. We always aim to ensure a comfortable and glitch-free stay for our guests, and we’re genuinely sorry your experience didn’t meet those expectations. Your concerns regarding your in-room amenities have been noted. We'd love to assure you that our decision was not made lightly and we are looking forward to reintroduce our usual amenities as soon as it's safe to do so. We regret any misunderstanding that may have occurred during your interaction with our manager. The decision to temporarily use disposable dishes and cutlery is in line with safety guidelines and is not meant to inconvenience our guests. It's good to know you benefited from our shuttle service and found our pool to be of satisfactory size.
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